ACP online learning

Ethics & Jurisprudence Exam learning module

View the learning module

NOTE: This module is not the same as the prescribed Jurisprudence Self-Assessment available in the CCP portal.


Mandatory education on protecting patients from sexual abuse and sexual misconduct

To be fully compliant with Bill 21—An Act to Protect Patients—all regulated members* must complete two online courses on measures for preventing and addressing sexual abuse of and sexual misconduct towards patients.

The first course—Protecting Patients from Sexual Abuse and Misconduct—is offered by the Alberta Federation of Regulated Health Professions (AFRHP). The three-module course will familiarize learners with Bill 21 legislation including key definitions, mandatory reporting requirements, and consequences of sexual abuse and sexual misconduct. It will also create awareness for regulated members about how to recognize and prevent sexual abuse and sexual misconduct.

AFRHP course: Protecting Patients from Sexual Abuse and Misconduct*

*Please note that this course does not save your progress, so you must print your certificate upon completion or you will be asked to start over if you return at a later time. The print dialog at the end of the course also requires that you allow a pop up in order to proceed.

The ACP course—Standards of Practice: Sexual abuse and sexual misconduct—will familiarize learners with ACP’s standards, which focus on key definitions, mitigating risk, relationships between regulated members and patients, and expectations of the college and regulated members.

ACP course—Standards of Practice: Sexual abuse and sexual misconduct

*The suggested browser for completing this course is Google Chrome. Users may encounter issues when using Mozilla Firefox, Microsoft Edge, or Microsoft Internet Explorer.

Reminder: these courses are mandatory for all regulated members. All regulated members must complete both courses by no later than May 31, 2021. Upon completion of each course, you must print the corresponding completion certificate and retain it for a period of two years.

*A “regulated member” is any of the following:

  • clinical pharmacist,
  • provisional pharmacist,
  • pharmacist locum,
  • pharmacist student,
  • pharmacy technician,
  • provisional pharmacy technician, or
  • pharmacy technician locum.

Pharmacist Documentation

This four-part module will review fundamental concepts of documenting patient care, focusing on the notes documented at routine patient encounters. This interactive module will provide pharmacists with tools to help them to document more effectively and routinely at their practice.

After completing this module, a pharmacist should be able to:

  1. Describe the importance and benefits of documenting patient care;
  2. Outline the standards of practice and the requirements for assessment and documentation;
  3. Document patient care using the DAP format and evaluate the effectiveness of their documented notes; and
  4. Determine strategies to implement what they’ve learned in this module to their practice.

Access the module:     Chapter 1     Chapter 2     Chapter 3     Chapter 4


Pharmacy Technician Documentation

This four-part module will review fundamental concepts of documenting patient care, focusing on the notes documented at routine patient encounters. This interactive module will provide you with tools to help you to document more effectively and routinely at your practice.

After completing this module, you will be able to:

  1. Describe the importance and benefits of documenting patient care;
  2. Outline the Standards of Practice as they relate to the requirements for documentation;
  3. Document patient care using the DAP format and evaluate the effectiveness of your documented notes; and
  4. Determine strategies to implement what you’ve learned in this module to your practice.

Access the module:     Chapter 1     Chapter 2     Chapter 3     Chapter 4


Assessment

This four-part module will review fundamental concepts of patient assessment, developing a professional patient-pharmacist relationship, and critical decision making. This interactive module will provide you with opportunities to reflect on your daily practice and tools to assist you in assessing more comprehensively and routinely in your patient-centered care approach.

After completing this module, a pharmacist should be able to:

  1. Describe the importance and benefits of patient assessment, including connecting with patients.
  2. Outline the Standards of Practice and requirements for assessment.
  3. Assess a patient and evaluate the effectiveness of your patient-centered approach.
  4. Determine strategies to implement what you have learned in this module to your practice.

Access the module:     Chapter 1     Chapter 2     Chapter 3     Chapter 4


Drug error management

We want to help you put preventative measures into place in your pharmacy before problems arise. Together with the Institute for Safe Medication Practices Canada (ISMP), we are pleased to provide The Systems Approach to Quality Assurance.

You can use this approach to quality assurance to

  • determine risk reduction strategies that include improvements to your organization and systems,
  • identify the root and contributory factors of critical incidents,
  • develop action plans and measurement strategies to evaluate the effectiveness of the plans, and
  • prevent errors from occurring.
Module 1 - The Systems Approach for Quality Assurance for Pharmacy Practice: A Framework for Mitigating Risk

This presentation provides an introduction to Failure Mode and Effects Analysis (FMEA).

Module 2 - The Systems Approach for Quality Assurance for Pharmacy Practice: A Framework for Mitigating Risk
Upon completing this learning module, you will be able to:

  • Identify and reduce risks in your practice setting using FMEA
  • Enhance patient safety and prevent harm from reaching your patients.
  • Identify processes in pharmacy practice settings that are suitable for analysis using FMEA
  • Participate as a team member in an FMEA, and with experience, be able to lead a team yourself

Part I: Leading Up to Systems Analysis of Drug Incidents 
This presentation outlines the differences between drug incidents, adverse drug events and drug errors; and the organizational process for managing critical incidents.

Part II: The Systems Approach to Investigating Drug Incidents 
This presentation takes you through an example of a drug incident to illustrate how to apply the principles of systems analysis.

Part III: Application of Systems Analysis Beyond Drug Incidents
Workflow and burglary prevention case examples demonstrate the utility of systems analysis beyond drug incidents.

Quality Assurance for Community Pharmacies – The Systems Approach: A Patient Safety Primer (PDF)

This document provides additional background on how to use the Quick Reference Guide. Your Pharmacy Practice Consultant will review both the Quick Reference Guide and the Patient Safety Primer with you at a future visit to help you implement an effective incident analysis process.

The Systems Approach to Quality Assurance for Pharmacy Practice: A Framework for Mitigating Risk (PDF, 67 pages)
Failure Mode and Effects Analysis (FMEA) is a technique used to identify process and product problems before they occur.

In this document, you will learn how to use FMEA to help your pharmacy team meet the quality assurance objectives of the Standards for the Operation of Licensed Pharmacies.

The Systems Approach to Quality Assurance for Community Pharmacies (PDF, 52 pages)
This document will help you better understand systems analysis. It includes

  • an introduction to systems analysis,
  • detailed steps of the incident analysis process,
  • factors to consider when performing an analysis, and
  • all the tools you will need to conduct an effective investigation and to document your findings and action plans including the following items available as tear outs.

Drug Incident – Patient Safety Report (PDF) with sample completed version
Also available: Word version (fillable, expandable, printable)
Use this report to document a drug incident the next time one occurs in your pharmacy, and keep it handy so that your Pharmacy Practice Consultant can discuss it with your team on their next visit.

Drug Incident – Quarterly Review Report (PDF) with sample completed version 
Also available: Word version (fillable, expandable, printable)
Use the quarterly review report to review drug incidents that occur in each quarter, and document any significant findings and additional measures taken to prevent future recurrence. Have this report available so that your Pharmacy Practice Consultant can review it with your team on their next visit.

Incident Analysis Process Summary and Quick Reference Guide (PDF, 30 pages)
Reasons why incidents occur are not often straightforward. Use this tool to help your pharmacy team navigate the often-murky waters of incidents and identify contributory and underlying causes of events.