4 benefits of better communication with patients

September 23, 2013

Many of the complaints ACP receives stem from patients frustrated by a lack of communication they have experienced at a pharmacy. Good communication results in:

  • Higher patient satisfaction,
  • Higher perceptions of quality,
  • Higher levels of trust, and
  • A greater willingness to use and recommend the pharmacist.

Practice common courtesy and good communication to make the pharmacy experience better for you and your patients.


5 Quick tips for better communication: 

  1. Introduce yourself by name to each patient
  2. Make eye contact with each patient
  3. Ask focused, open-ended questions
  4. Take a listening position
  5. Be prepared to diffuse emotions

To learn more about these and other ways to improve your communication, see the Transition Times – Communication Issue.


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