Due to the COVID-19 pandemic, the ACP office is now closed as our staff work remotely. Click here to see how this impacts our programs and operations.

Temporary changes to ACP programs and operations due to COVID-19

Page last updated April 2, 2020 at 11:30 a.m. MT.

In order to keep Albertans and our staff safe during the COVID-19 pandemic, the ACP team will be working remotely until further notice. Effective March 16, 2020, and continuing indefinitely, the ACP office is closed. If you require information or assistance, please first check the ACP website. You can call us at 780-990-0321 or toll-free at 1-877-227-3838 and leave a voicemail. Messages will be monitored and responded to during regular business hours. We will also be responding to emails during normal business hours. Our fax line will be offline and unmonitored. There will not be an ACP Commissioner of Oaths available for the duration of the office closure.

ACP will also be making changes to our programs and operations as noted below.

Complaints

For any concerns about a pharmacist or pharmacy technician’s practice, or the operations of a pharmacy, please call our office and our voice mail system will instruct you on how to leave a detailed message of your concern.  We will require that you record:

  • your first and last name and a telephone number where you can be reached,
  • the name of the pharmacy or regulated pharmacy member involved in your concern or inquiry, and
  • a detailed description.

We will do our best to phone you within 7 business days to discuss your concern further.

Your concern will be documented as an issue of public concern. This will allow us to more closely monitor the operations and quality assurance processes at the pharmacy and consider any follow up action that may be required once we have resumed our regular office operations. Meanwhile, we encourage you to continue working with your pharmacist or your pharmacy’s licensee (sometimes referred to as the pharmacy manager) to resolve your concerns. The name of the licensee/pharmacy manager at your pharmacy can be located on our website through the “Find a Registrant” and “Find a Pharmacy” tools on our website main page. Alternatively, please leave a phone message including the name of the pharmacy (and location) and we will provide you the licensee’s name, practice permit number, and contact information.

Please note that we do not regulate pharmacy matters pertaining to customer service, prescription pricing/refunds, or dispensing fees.

Registration and applications

Emergency registration for COVID-19 pandemic

To help support the increased demand for health services during the COVID-19 pandemic, the Alberta Health Emergency Operation Centre has asked regulated health professions to facilitate the return of retired or otherwise nonpractising members to practice. If you are interested in doing so, proceed to the emergency registration page for further information.

Registration

Effective immediately, ACP has also postponed the review and processing of the following applications until at least May 1, 2020:

  • Pharmacy student register
  • Provisional pharmacist (intern) register
  • Provisional pharmacy technician register

ACP will continue to review and process the following applications, however, processing time may be delayed:

  • Clinical pharmacist register
  • Pharmacy technician register
  • Reinstate to the clinical or pharmacy technician register
  • Courtesy register
  • Licensee change
  • Ownership change

Pharmacy inspections will be postponed until further notice. The following applications may still be submitted, but approval will not be granted until the ACP office has reopened:

  • New pharmacy licence
  • Relocation
  • Renovation

Note that because our fax machine will be unavailable, all applications and notifications are to be emailed or mailed to ACP.

In addition, the vendor that supports our jurisprudence exam has made the decision to close their testing facilities. Their closure is effective immediately and will continue until at least May 22, 2020. As a result, the jurisprudence exam will be unavailable.

Despite the changes listed above, licensees must ensure they continue to provide ACP notification of reportable licensing information (e.g., staff, hours of operation or temporary closures).

Professional practice and pharmacy visits

Effective immediately, ACP is postponing all pharmacy inspections, routine assessments, and consultations.