Due to the COVID-19 pandemic, the ACP office is now closed as our staff work remotely. Click here to see how this impacts our programs and operations.

Temporary changes to ACP programs and operations due to COVID-19

Page last updated August 6, 2020 at 10:00 a.m. MT.

As Alberta begins to reopen, ACP has reassessed the current environment and determined that our organization can resume more operations. However, our office will remain closed to the public at this time.

If you require information or assistance, please first check the ACP website. You can call us at 780-990-0321 or toll-free at 1-877-227-3838 and leave a voicemail. Messages will be monitored and responded to during regular business hours. We will also respond to emails during normal business hours. There will still not be an ACP Commissioner of Oaths available at this time.

ACP has also made temporary changes to our programs and operations as noted below.

Complaints

For any concerns about a pharmacist or pharmacy technician’s practice, or the operations of a pharmacy, please call our office and our voicemail system will instruct you on how to leave a detailed message of your concern. You will be asked to record

  • your first and last name and a telephone number where you can be reached,
  • the name of the pharmacy or regulated pharmacy member involved in your concern or inquiry, and
  • a detailed description.

We will do our best to phone you within three business days to discuss your concern further.

Your concern will be documented as an issue of public concern. This will allow us to more closely monitor the operations and quality assurance processes at the pharmacy and consider any follow-up action that may be required once we have resumed our regular office operations. Meanwhile, we encourage you to continue working with your pharmacist or your pharmacy’s licensee (sometimes referred to as the pharmacy manager) to resolve your concerns. The name of the licensee/pharmacy manager at your pharmacy can be located on our website through the “Find a Registrant” and “Find a Pharmacy” tools on our website home page. Alternatively, please leave a phone message including the name of the pharmacy (and location) and we will provide you the licensee’s name, practice permit number, and contact information.

Please note that we do not regulate pharmacy matters pertaining to customer service, prescription pricing/refunds, or dispensing fees.

Registration and applications

Registration

ACP will continue to review and process the following applications; however, processing time may be delayed:

  • clinical pharmacist register,
  • pharmacy technician register,
  • reinstate to the clinical or pharmacy technician register,
  • courtesy register,
  • licensee change,
  • ownership change,
  • pharmacy student register,
  • provisional pharmacist (intern) register, and
  • provisional pharmacy technician register.

Pharmacy pre-opening inspections and renovation and relocation assessments have been resumed. Registration assessors and pharmacy practice consultants will work with licensees to facilitate and schedule these visits.

All applications and notifications are to be emailed or mailed to ACP.

Despite the updates listed above, licensees must ensure they continue to provide ACP notification of reportable licensing information (e.g., changes to staff, hours of operation, or temporary closures).

Professional practice and pharmacy visits

ACP has resumed all pharmacy inspections, routine assessments, and consultations. Pharmacy practice consultants will be in touch with licensees to discuss the process.