Due to the COVID-19 pandemic, the ACP office is closed to the public as our staff work remotely. Click here to see how this impacts our programs and operations.

Temporary changes to ACP programs and operations due to COVID-19

Page last updated February 16, 2021 at 2:45 p.m. MT.

As Alberta begins to reopen, ACP has reassessed the current environment and determined that our organization can resume more operations. However, our office will remain closed to the public at this time.

If you require information or assistance, please first check the ACP website. You can call us at 780-990-0321 or toll-free at 1-877-227-3838 and leave a voicemail. Voicemails and emails will be monitored and responded to during regular business hours, and we will continue to accept faxes and mail to the office. There will not be an ACP Commissioner of Oaths available at this time.

ACP has also made temporary changes to our programs and operations as noted below.


For any concerns about a pharmacist or pharmacy technician’s practice, or the operations of a pharmacy, please call our office and our voicemail system will instruct you on how to leave a detailed message of your concern. You will be asked to record

  • your first and last name and a telephone number where you can be reached,
  • the name of the pharmacy or regulated pharmacy member involved in your concern or inquiry, and
  • a detailed description.

We will do our best to phone you within three business days to discuss your concern further.

Your concern will be documented as an issue of public concern. This will allow us to more closely monitor the operations and quality assurance processes at the pharmacy and consider any follow-up action that may be required once we have resumed our regular office operations. Meanwhile, we encourage you to continue working with your pharmacist or your pharmacy’s licensee (sometimes referred to as the pharmacy manager) to resolve your concerns. The name of the licensee/pharmacy manager at your pharmacy can be located on our website through the “Find a Registrant” and “Find a Pharmacy” tools on our website home page. Alternatively, please leave a phone message including the name of the pharmacy (and location) and we will provide you the licensee’s name, practice permit number, and contact information.

Please note that we do not regulate pharmacy matters pertaining to customer service, prescription pricing/refunds, or dispensing fees.

Continuing Competence Program (CCP) for pharmacy technicians

ACP Council is respectful of the challenges being faced by pharmacy technicians at this time and has made accommodations in the Continuing Competence Program (CCP) requirements for the 2019-20 CE cycle, reducing the number of Continuing Education Units (CEUs) that most pharmacy technicians need to renew their annual practice permit. Requirements that must be met when most pharmacy technicians complete their application for annual permit renewal for the 2020-21 registration year are

  • a minimum of eight (8) CEUs documented in one or more Learning Records, and
  • the prescribed learning activity for the 2019-20 CE cycle.

Most pharmacy technicians will not be required to submit an implementation record this year. However, those who are in Category 2, 3, and 4 (per the CCP Continuing Professional Development Rules for Pharmacy Technicians), and those who have a directive(s) from the competence committee, must complete the directives from the competence committee, which includes the implementation record.

See the Link article from September 16, 2020, for full details.

Registration and applications


ACP will continue to review and process the following applications; however, processing time may be delayed:

  • clinical pharmacist register,
  • pharmacy technician register,
  • reinstate to the clinical or pharmacy technician register,
  • courtesy register,
  • licensee change,
  • ownership change,
  • pharmacy student register,
  • provisional pharmacist (intern) register, and
  • provisional pharmacy technician register.

Pharmacy pre-opening inspections and renovation and relocation assessments have been resumed. Registration assessors and pharmacy practice consultants will work with licensees to facilitate and schedule these visits.

All applications and notifications are to be emailed or mailed to ACP.

Despite the updates listed above, licensees must ensure they continue to provide ACP notification of reportable licensing information (e.g., changes to staff, hours of operation, or temporary closures).

Temporary conditional registration

ACP has developed a policy to allow individuals who recently became inactive (not on the clinical pharmacist register or pharmacy technician register in Alberta within the last three years) and/or are actively registered within another Canadian jurisdiction to be granted conditional registration solely for the emergency purposes of providing professional services in Alberta during the COVID-19 pandemic, in the form of a temporary 45-day practice permit, with conditions.

Professional practice and pharmacy visits

ACP has resumed all pharmacy inspections, routine assessments, and consultations. Pharmacy practice consultants will be in touch with licensees to discuss the process.