New Year's resolutions - small effort, big impact

January 13, 2015

Sticking to a New Year’s resolution takes work. When considering how you might improve your pharmacy practice this year, why not focus on small changes that will have a big impact on patient health? As part of Chat, Check, Chart, we’ve identified four vital behaviors that don’t take much effort, but can lead to improved patient outcomes and a more effective practice.

Connect with patients

  • Take a moment to connect with the person at the counter—listen to their needs and gather information
  • Discuss their goals of therapy and let them know how you can help
  • Follow up on previous discussions you have had with them

Confirm and document indication

  • Don’t make assumptions—confirm the “indication for use” so that you know what needs to be assessed
  • Document the indication electronically so that other pharmacists can access it

Access Netcare

  • Use Netcare routinely as part of your assessment, care plan, and follow up
  • Review lab values, fill history for narcotics and controlled substances, and Schedule 2 drugs

Assess at refill

  • Invite the patient to talk—find out how their medications are working for them
  • Evaluate medication therapy for indication, effectiveness, safety, and adherence

These behaviours are outlined in the Vital to CCC tool carddownload a copy from our website, or request a printed version, and use it as a reminder.


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