Many of the complaints ACP receives stem from patients frustrated by a lack of communication they have experienced at a pharmacy. Good communication results in:
- Higher patient satisfaction,
- Higher perceptions of quality,
- Higher levels of trust, and
- A greater willingness to use and recommend the pharmacist.
Practice common courtesy and good communication to make the pharmacy experience better for you and your patients.
5 Quick tips for better communication:
- Introduce yourself by name to each patient
- Make eye contact with each patient
- Ask focused, open-ended questions
- Take a listening position
- Be prepared to diffuse emotions
To learn more about these and other ways to improve your communication, see the Transition Times – Communication Issue.
