Reporting to the deputy registrar, the administrator is responsible for supporting and assisting the quality practice team and the complaints director as well as other members of the team as required.
The administrator will support various programs during periods of high work volume or employee absences. This includes but is not limited to the complaints resolution, registration, competence, professional practice, practice development, and records management programs.
A significant portion of the administrator’s time will be dedicated to supporting the complaints resolution program. In this role, the administrator is the first person of contact for incoming complaints or concerns and is responsible for educating the complainant about the college’s complaint resolution process and for resolving information requests at first contact whenever possible.