ACP has recently received reports of pharmacies inadvertently dispensing a smaller amount of medication than was labelled, recorded and billed for. The error stems from the pharmacy dispensing the medication in the original manufacturer’s box (containing the tablets in foil/blister packs). While many manufactured foil/blister packaged medications come from the manufacturer in boxes of 30, some also come in boxes of 28. In some cases pharmacies have mistakenly labelled, recorded and billed for 30 tablets but only dispensed a “full” box of 28 tablets.
Pharmacists and pharmacy technicians are reminded to check the quantities per box of commercially manufactured foil/blister packaged medications and be vigilant in confirming the correct quantity is dispensed.