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Identifying yourself to the public and other health care providers

November 18, 2015

Clearly identifying all members of the pharmacy team is an essential part of establishing trust with patients and collaborating with others. This is critical to building professional relationships with patients and other members of their health team that pharmacists and pharmacy technicians collaborate with.

Members of the public and other health care providers have a right to know who you are. This is important to them in identifying and relating to roles and responsibilities of pharmacy team members. They need to know that when they require the advice of a pharmacist; that in fact, they are speaking to a pharmacist.

  • When providing any written correspondence, ensure you identify yourself by first and last name, clinical designation (e.g., RPh or pharmacist), and practice location.
  • When greeting a patient or other health professional in person or by telephone, identify yourself by name, and identify whether you are a pharmacist or pharmacy technician.
  • When members of the public (including other healthcare providers) ask you for your name and registration number, you are required to provide this information (see Standard 1.11 of the Standards of Practice for Pharmacists and Pharmacy Technicians and Section 36(5) of the Health Professions Act).
  • Licensees must ensure that all members of their pharmacy team and their roles are clearly identified for the public. (See Standard 3.3 of the Standards for the Operation of Licensed Pharmacies.)