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Major PIN outage scheduled for December 4, 2016

November 30, 2016

Alberta Health is planning a major outage to the Pharmaceutical Information Network (PIN) on Sunday, December 4, between 1:00 a.m. and 6:00 p.m. This planned outage is 17 hours in length, which is longer than the usual release and maintenance outages that PIN conducts. Users who are logged in during this time will be disconnected and will need to re-authenticate following the outage period.

During this time, users will not be able to access any information stored in PIN, which includes:

  • the Medication Profile in Alberta Netcare Portal;
  • direct access from Electronic Medical Record (EMR) or Pharmacy Point of Service systems (real time integration), and
  • Pharmacy Batch submissions will be suspended.

The outage is required to implement application and database updates to improve PIN functionality, maintainability, and performance.

For assistance, AHS employees can contact the AHS Service Desk for their zone, and Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.