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New procedure for reporting controlled substances

April 1, 2020
Health Canada requests email submissions due to staff working remotely.

Health Canada employees, who process the controlled substances loss and theft reports, are practising physical distancing and working remotely. This has affected their ability to regularly monitor fax machines for incoming reporting forms.

As a result, pharmacy professionals are asked to submit their loss or theft reports via email instead of faxing them. This is especially important if a pharmacist/pharmacy receives a non-deliverable message from their submitted fax.  

Health Canada’s loss or theft webpage explains the reporting process, while the online loss or theft report form can be populated and submitted directly.

If the Health Canada website is inaccessible, a copy of the form can be obtained from and sent directly to

NOTE: Article updated on Wednesday, April 27, 2022, to reflect new link from Health Canada.