A message from Alberta Netcare:
Pharmacy Batch (PB) file processing is currently experiencing delays. Pharmacies will likely notice that their daily PB dispenses are taking longer than usual to appear in PIN, and their response error files are slower to be returned. The period of delay may be more than five days, and will continue until further notice.
Alberta Health and Wellness is actively working on this as a priority; however, it is yet undetermined when normal processing will resume.
Pharmacies should continue to submit dispenses through their normal Pharmacy Batch Processing. Once Alberta Netcare has further information, ACP will pass it on to you.
Contact: Provincial Service Desk at 1-877-931-1638 toll free or in Edmonton 780-412-6778.
Originally published in the September 22, 2009, issue of the Link