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Pharmacy Facebook pages

March 24, 2015

Does your pharmacy Facebook page meet the requirements of a pharmacy website?

Section 23 of the Pharmacy and Drug Regulation outlines the information a licensee must display on a pharmacy website. If your pharmacy Facebook page does not contain all of the necessary information, there is a simple solution: add a link from your pharmacy Facebook page to your pharmacy’s full website.

Section 23 of the Pharmacy and Drug Regulation states:

23 If a licensed pharmacy uses a website to promote or offer pharmacy services to the public, the licensee must ensure that the website prominently displays

(a) a copy of the licence and information required to be posted under section 22,(b) repealed AR 72/2009 s12,
(c) the location, mailing address, e-mail address and telephone number of the licensed pharmacy,
(d) the name, pharmacist practice permit number and business address of the licensee,
(e) a statement that the licensee is required to provide, on the request of a patient, the name and practice permit number of any regulated member who provides a pharmacy service to the patient or who engages in the practice of pharmacy with respect to a patient,
(f) the name and business address of the proprietor,
(g) if the proprietor is a corporation, the name of the proprietor’s representative, and
(h) other information required to be displayed by the council.

If you use a website to promote or offer pharmacy services, you must ensure that all of the required information is prominently displayed. Any mention of a location and/or hours of operation is considered promotion.

A scanned copy of your pharmacy licence will meet the requirements of Part (a). A scanned copy of the Patient Concerns poster will meet the requirements of Part (h).