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Licensees: are you proactive, informed, and engaged?

January 10, 2024
Licensee working in pharmacy
These resources help licensees fulfill their role in their pharmacies.

As the leader in the pharmacy, the licensee personally manages and supervises the operation of the pharmacy and the practice of the pharmacy team. Fulfilling this leadership role and ensuring quality pharmacy care requires licensees to be informed, engaged, and proactive.

Licensees ensure quality pharmacy practice through the leadership, supervision, and mentoring of pharmacy staff. Licensees must ensure all members of their team understand and practise in accordance with the pharmacy practice framework.1 Licensees must stay up to date on changes or updates in legislation as well as new guidelines, policies, or advice pertaining to the profession and support their team to understand and comply with these changes.

The resources listed below need to be used by licensees to fulfill their leadership roles and ensure their pharmacy team is compliant with legislation and are providing quality patient care:

  • The Link: ACP’s biweekly newsletter is a key source of information for licensees to stay informed about changes and best practice in pharmacy.
  • myACP: renewing and managing the pharmacy’s licence all takes place in myACP. Licensees are responsible to ensure the pharmacy’s information is up to date within myACP, including (but not limited to) hours of operation, staffing, and contact information.
  • Foundational requirements: Guidance document for opening a licensed pharmacy: provides guidance regarding the foundational requirements that must be met for all licensed pharmacies.
  • Pharmacy inspection compliance checklist: a valuable tool to help licensees prepare for pharmacy inspections and for ongoing reference to assess the pharmacy’s compliance with the foundational requirements.
  • Licensee resources webpage: provides quick references to basic operational requirements and tools.

Ultimately, a pharmacy licence is issued to the licensee who then holds responsibility for the day-to-day operation of the pharmacy. Staying informed and proactively taking steps to foster excellence in pharmacy practice defines what it means to be a leader and a licensee. Reviewing and implementing these resources helps a licensee thrive in their leadership role.

  1. The practice framework includes legislation, standards, guidance and guidelines, Code of Ethics, and advice to the professions. ↩︎