Due to the COVID-19 pandemic, the ACP office is now closed as our staff work remotely. Click here to see how this impacts our programs and operations.

Practice materials & tools

ACP posters

Code of Ethics poster

Patient information collection poster
This poster explains to patients why pharmacists must collect their personal information

Patient concerns poster
This poster outlines the options available to patients if they are dissatisfied with the service they receive from a pharmacist. This poster must be posted in public view in all pharmacies.

Patient privacy poster

Returned medication card
This poster tells patients that pharmacies must not accept drugs or health products for reuse.


Pharmacists and pharmacy technicians

General policies and procedures template

Required references

Prescription regulations chart

Record retention chart

Helping pharmacists and pharmacy technicians understand the Health Information Act:

Privacy and confidentiality guidelines for pharmacy

Pharmacy Technician FAQs 

Pharmacy technician scope of practice

Handbook of occupational hazards and control for pharmacy workers


Compounding

Non-sterile compounding resources

Sterile compounding resources

Bulk compounding record


Chat, Check, and Chart (CCC)

Chat, Check, and Chart tool card  Updated

Vital to Chat, Check, and Chart tool card  Updated

Chat, Check, and Chart 3 Prime Questions detail aid

Chat, Check, and Chart and Lean workflow

Chat, Check, and Chart: Pharmacy Technicians - Partners in Patient Care  New

Chat, Check, and Chart tool sheets

Tool sheets to help you use the CCC process  Updated

  1. First steps
  2. Talk about "chatting"
  3. Check up on "checking"
  4. Plotting the chart

Prescribing & adapting

Health Professional's Guide to Pharmacist Prescribing

Prescribing algorithm - adapting a prescription

Prescribing algorithm - additional prescribing authorization

Prescription adaptation guide  Updated

Prescription adaptation notification form - fillable  Updated

Understanding your pharmacist's role in renewing or adapting your prescription
A brochure to help explain adapting to patients


Guidelines & Tips

Guidance for requests to transfer patient care

Guidelines for interpreting the principle of compassion

Guidelines for the sale of epinephrine auto-injectors to an authorized individual from a school board

Guidelines for destruction of controlled substances and cannabis

Guidance for pharmacists and pharmacy technicians - Manufacturers' coupons

Social media privacy tips


Pharmacy Issues  

Adverse Drug Reaction and Drug Error Reporting

Adverse drug reaction reporting form (Health Canada)

Drug incident report form

Sample drug incident report form

Drug incident quarterly review form

Sample drug incident quarterly review form

Loss and Theft

Burglary prevention tips

Reporting of loss or theft of controlled substances and precursors

Loss or theft of narcotics or controlled drugs report form (Health Canada)

Forgeries

Forgery FAQs

Forgery report form (ACP)

Forgery report form (Health Canada)