Practice materials & tools

ACP posters

Code of Ethics poster

Patient information collection poster
This poster explains to patients why pharmacists must collect their personal information

Patient concerns poster
This poster outlines the options available to patients if they are dissatisfied with the service they receive from a pharmacist. This poster must be posted in public view in all pharmacies.

Patient privacy poster

Returned medication card
This poster tells patients that pharmacies must not accept drugs or health products for reuse.


Bulk compounding record

Compound formula

Compound documentation

Chat, Check, and Chart (CCC)

Chat, Check, and Chart tool card  Updated

Vital to Chat, Check, and Chart tool card  Updated

Chat, Check, and Chart 3 Prime Questions detail aid

Chat, Check, and Chart and Lean workflow

Chat, Check, and Chart: Pharmacy Technicians - Partners in Patient Care  New


Chat, Check, and Chart tool sheets

Tool sheets to help you use the CCC process  Updated

  1. First steps
  2. Talk about "chatting"
  3. Check up on "checking"
  4. Plotting the chart



Forgery FAQs

Forgery report form (ACP)

Forgery report form (Health Canada)


Guidance for pharmacists and pharmacy technicians - Manufacturers' coupons

Guidelines for interpreting the principle of compassion

Social sharing tips

Burglary prevention tips

Reporting of loss or theft of controlled substances and precursors

Handbook of occupational hazards and control for pharmacy workers

Helping pharmacists and pharmacy technicians understand the Health Information Act

Privacy and confidentiality guidelines for pharmacy

Knowledge and skills assessment verification checklist for pharmacy workers

Pharmacy Technician FAQs New

Pharmacy technician scope of practice

Prescription regulations chart

Record retention chart

Prescribing & adapting

Health Professional's Guide to Pharmacist Prescribing

Prescribing algorithm - adapting a prescription

Prescribing algorithm - additional prescribing authorization

Prescription adaptation guide  Updated

Prescription adaptation notification form - fillable  Updated

Understanding your pharmacist's role in renewing or adapting your prescription
A brochure to help explain adapting to patients