Resources

General resources

• Guide to CQI+: A continuous quality improvement program for pharmacy teams, Alberta College of Pharmacy
• CQI+ quick start checklist, Alberta College of Pharmacy
• CQI+ Q&A, Alberta College of Pharmacy
• CQI+ practice incident management platform requirements, Alberta College of Pharmacy
• Data Sharing Agreement, ISMP Canada (coming soon)
• Model Standards of Practice for Continuous Quality Improvement and Medication Incident Reporting by Pharmacy Professionals, NAPRA
• Glossary: Recommended Terms, Health Quality Council of Alberta
• Glossary: Terms to Avoid, Health Quality Council of Alberta

Safety culture

• Just Culture, Health Quality Council of Alberta
• Safety Culture Fact Sheet, Health Quality Council of Alberta

Prevent

• General policies and procedures manual template, Alberta College of Pharmacy
• Patient Concerns Management – A Framework for Alberta, Health Quality Council of Alberta
• Advice to the professions: Licensees’ roles in responding to patient concerns, Alberta College of Pharmacy
• Medication Safety Self-Assessment (MSSA), ISMP Canada
• Pharmacy Safety Self-Assessment (PSSA), ThinkResearch

Respond

• A Guide to Disclosure of Harm, Health Quality Council of Alberta
• Just Individual Assessment (JIA), Health Quality Council of Alberta
  • JIA tool directory

Analyze

• Canadian Incident Analysis Framework, ISMP Canada
• Virtual Workshops, ISMP Canada
• Patient Safety Essentials Toolkit, The Institute for Healthcare Improvement
• Quality Improvement Essentials Toolkit, The Institute for Healthcare Improvement
• Systematic Systems Analysis (SSA), Health Quality Council of Alberta

Improve

• Hierarchy of Effectiveness, ISMP Canada
• Plan-Do-Study-Act (PDSA) Worksheet, The Institute for Healthcare Improvement