The Alberta College of Pharmacy (ACP) is responsible for quality pharmacy practice in Alberta. This includes investigating and resolving complaints involving pharmacists, pharmacy technicians, and/or pharmacies.
When the investigation of a complaint is complete, the ACP complaints director reviews the investigation report and determines whether to dismiss the complaint, resolve the complaint through education and/or mediation, or refer the complaint to a hearing if the evidence suggests possible unprofessional conduct and/or misconduct.
The hearings process adheres to Alberta’s Health Professions Act and is managed by a hearings director appointed by the ACP Council. Hearings follow a format similar in formality to a trial by judge in provincial court. The “judge” is a panel of impartial peers (a Hearing Tribunal) selected from the hearings committee appointed by Council. The Hearing Tribunal hears evidence to determine whether the allegations resulting from the complaint investigation are true, and if so, determines if the actions or omissions of the investigated person amount to unprofessional conduct or misconduct. A Hearing Tribunal is normally comprised of
The hearing may take more than one day. At the conclusion of the hearing, the Hearing Tribunal deliberates to make a determination on the allegations. If the allegations are proven to be well founded, the tribunal will decide what penalties, if any, are to be imposed. The written decision is provided to the parties and published on the ACP website. Both parties have 30 days to request an appeal of the decision to the council of the college.
Hearings are generally open to the public, however, the Hearing Tribunal may accept a motion or application from either party to close all or part of the hearing.
The schedule of upcoming hearings is posted under Hearing Notices on the ACP website.
Observers must pre-register at least 14 days before the date of the hearing. Space at in-person hearings is limited and assigned by reservation on a first-come, first-served basis. Contact the Hearings Director at 780-990-0321, toll free at 1-877-227-3838 or email firstname.lastname@example.org to pre-register. Members of the media must identify themselves at time of registration.
Hearings are normally held at the
Alberta College of Pharmacy
1100-8215 112 St. NW
Check the Hearing Notices page on the ACP website to confirm location, date, and start time.
Please direct all media inquiries to the communications director at 780-990-0321, 1-877-227-3838, or email@example.com.